Mission Critical NVC

NVC (non-violent communication) is a communication discipline developed by Marshall Rosenberg, PhD, which allows people to overcome intense difficulties through the mindful practice of communicating with one another from a place of deep understanding and true empathy.

The practice of NVC has also been called Compassionate Communication, because it seeks the meet the true needs of all parties involved in a particular situation. Insight Communication, LLC has built upon this work to offer our Mission Critical NVC services.

This work is well-suited for organizations which have an extreme need to communicate perfectly, because lives or livelihoods are at stake. Examples include state and local police, EMS personnel, critical care providers, zero-fault technical teams and more.

The core of this work is threefold:

1. Devise a Reliability Model

This step requires all parties to brainstorm, decide upon and accurately describe a reliability model which serves as a context for the communication work to follow.

2. Create a Stakeholder-Needs Model

This step produces a dynamic, mutually accepted model of the decision-making roles of all persons involved. It then discovers and documents the core needs of each stakeholder in relationship to the context at stake.

3. Devise an Action-Response-Critique Communication Model

This model is specific to the team, its goals, stakeholders, needs and other constraints, and it sets out a small set of shared communication practices which will yield the desired improvement.